Why Our New & Preowned Car Exchange Policy Works

The unfortunate truth is that car dealerships have no legal obligation to accept returns. If you wake up the next morning with a serious case of buyer’s remorse, they do not have to exchange the car you bought for another.

Dealerships have good reasons for refusing to accept returns and exchanges. In many cases, accepting an exchange is a complicated matter that includes:

• Changing the vehicle’s title
• Contacting the DMV to cancel filed documents
• Taking commission away from the salesperson

The dealership might even have to file an affidavit to make sure the car doesn’t get categorized as a used car that has significantly lower value.

A Better Perspective on Car Exchanges

Toyota of Cool Springs recognizes that refusing exchanges creates a bad situation for the dealership and the buyer. A test drive can only tell you so much about a vehicle. You often don’t know whether you like driving a car until you have had it for a couple days. From the buyer’s perspective, it’s unfair to refuse exchanges within a reasonable timeframe.

While the vast majority of dealerships don’t like exchanges, Toyota of Cool Springs considers it a positive customer service trait. A dealership that’s truly focused on helping people choose the cars that match their needs will make it easy for them to return a car that they don’t like. It’s a good service to offer clients. It’s also good for publicity. Who wouldn’t want the option to exchange a car?

The New Car Exchange Policy at Toyota of Cool Springs

Exchanging a new car at Toyota of Cool Springs is easy. As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. This program lets you choose another new Toyota vehicle that gives you:

• Good fuel efficiency
• Excellent handling
• Plenty of power
• An affordable payment plan

If you’re not completely satisfied with your new car, just bring it back. Your salesperson will help you return it for a car that’s better for you.

The Used Car Exchange Policy at Toyota of Cool Springs

The Used Car Exchange Program at Toyota of Cool Springs is even more flexible. When you buy your used Toyota, you have five days (or up to 150 miles) to decide whether you want to keep or exchange it. That should give you more than enough time to test everything from the vehicle’s acceleration to its stereo speakers. You won’t even have to make higher loan payments after exchanging the vehicle.

There aren’t many dealerships that will exchange vehicles without an argument. Since Toyota of Cool Springs has a clear exchange policy, you’ll never have to worry about this problem.

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